Customer relationships are the backbone of your business - but the tools to effectively manage these relationships have, until now, been geared toward large companies with the resources to support prolonged implementation processes and high costs for training, customization, and maintenance. Microsoft Dynamics CRM (Customer Relationship Management) offers power CRM functionality from the start - and makes it easy for you to customize, integrate, and maintain your solution efficiently and affordably.

Increase sales success, deliver superior customer service, and make informed agile business decisions with Microsoft Dynamics CRM. Accessible from Microsoft Outlook and the Web, Microsoft Dynamics CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.

Increase sales success
Shorten the sales cycle and close rates with leads and opportunity management, automated sales processes, quote creation, and order management.

Microsoft CRM 4.0 Sales Module Brochure (PDF)

Ensure efficient, consistent customer service
A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.

Microsoft CRM 4.0 Customer Service Module Brochure (PDF)

Make accurate and focused marketing decisions
Comprehensive reports let you forecast sales, measure customer activity and performance, evaluate sales and service success, and identify trends, problems, and opprtunities in order to build successful marketing campaigns.

Microsoft CRM 4.0 For Marketing Automation Brochure (PDF)

Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.

Microsoft CRM 4.0 For The Enterprise (PDF)

Share information
Tightly integrated Sales and Customer Service modules let employees view, update and share information across teams and departments.

Microsoft CRM 4.0 Datasheet (PDF)

Use easily
Designed for ease of use, Microsoft Dynamics CRM ensures that your sales team will get started fast, with little training.

Microsoft CRM 4.0 Datasheet (PDF)

Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

Microsoft CRM 4.0 Datasheet (PDF)

Integrate powerfully
Integrate with Microsoft Office, Microsoft Dynamics ERP applications and other business systems.

Microsoft CRM 4.0 Datasheet (PDF)

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